Please note that due to the intimate nature of the products, all sales are final. Refunds are given in the form of store credit. Returns/refunds will only be accepted on a case-by-case basis and must be approved by our Customer Service team prior to shipping products back to us!
4) Updating Order or Shipping Address
Order updates are only available prior to the order being fulfilled by our warehouse. If an order has already been processed and/or shipped, it will be too late to update an address or the order. If you need to update your order for any reason, reach out to us as soon as possible to ensure we are able to make any edits to the order prior to it shipping! If your package has already shipped out or has been processed by our warehouse, any address changes can be made by you directly with the shipping carrier.
5) Missing Items/Package Not Received
If an item was missing in the package, notify us as soon as possible! We will send you a new item immediately if it is in stock. Prior to reaching out to us, please verify if you have more than one tracking number. Different products may come from different warehouses. Individual items sometimes come in separate packages.
- You must notify us of any missing items within seven (7) business days of delivery.
- Contact us with the invoice number, contact information, and a list of missing items.
- Please send us the picture of the package where there is a description of what was in the box.
- Once we have received the claim from you, along with the package image, our customer representative will inspect your order & contact you and a new product will be sent to you, if warranted.
We offer shipping insurance for $2.99 per order. This covers lost, stolen, and damaged packages. From the time of delivery of the package, customer has 48 hours to report a lost, stolen, or damaged package. If customers do not select this option at checkout, their package is not insured internally at Femme Detox and will have to file claims with the courier of the package.
If customer pays for this shipping insurance, he/she will be eligible for only one claim with Femme Detox for a new package to be sent out. Proof of damaged items must accompany any claims. Please call (708) 831-2545 to file any claim.
Please note that certain countries’ customs can delay packages by weeks, which is entirely out of our control. Please be patient and contact your local customs agency for questions about releasing items.
Note: Customers are responsible for any international customs charges imposed by their respective country.